This manual establishes a consistent framework for daily conduct among independent contractor, clients, and the public. Each independent contractor is responsible for reading, understanding, and adhering to the policies and procedures outlined herein. Any inquiries regarding this manual should be directed to the broker.

The Broker maintains an independent contractor relationship with its independent contractors, who are not employees of Oakstrand Realty and are not entitled to employee benefits. However, independent contractors must comply with all office policies. Non-compliance with Oakstrand Realty policies may result in termination of the contractual relationship.

These office policies are not intended to modify the terms and conditions of the Independent Contractor Agreement. Specifically, these policies do not alter the right of either party to terminate the Independent Contractor Agreement, with or without cause, provided that advance notice is given to the broker as stipulated in the Independent Contractor Agreement. Neither these policies, nor any other written or verbal communications from the broker, are intended to create an employment contract or guarantee any benefits.

These policies are intended as guidelines and may be subject to modification. Oakstrand Realty reserves the right to amend these policies as deemed necessary to serve the best interests of its independent contractor, clients, and the brokerage. This office policy manual supersedes all prior handbooks, policies, procedures, and practices of Oakstrand Realty. Oakstrand Realty retains the sole discretion to amend, delete, or modify the policies contained herein. However, the policy regarding the independent contractor relationship between the parties shall remain unchanged. No officer, employee, or representative of Oakstrand Realty is authorized to enter into any employment agreement, whether express or implied, with any independent contractor.

Office Policy & Manual Guidelines

The Office Manual is a crucial document designed to familiarize you with Oakstrand Realty. It serves as a guide but is not definitive in all instances. Individual situations may necessitate personalized attention. Please review the following statements carefully.

• Mandatory Review of Policies: You are required to read the Office Policies and Procedures Manual thoroughly. Oakstrand Realty reserves the right to modify these policies at its sole discretion at any time.
• Documentation of Changes: You are responsible for recording any additions or revisions to the Manual as they are communicated.
• Supersession Clause: This Manual supersedes and replaces all previous manuals and personnel policies of Oakstrand Realty.
• Independent Contractor Status: You are classified as an independent contractor under a written contract, not as an employee of Oakstrand Realty.
• Termination of Association: Your association with Oakstrand Realty may be terminated at any time, for any lawful reason, with written notice from the Broker.
• Non-Contractual Nature: This Manual does not constitute an express or implied contract for any rights or benefits and is intended solely as a set of guidelines.
• Consultation Requirement: You are responsible for consulting with the Broker regarding any questions you may have about Oakstrand Realty's policies.
• Confidential Information: During your association with Oakstrand Realty, you may have access to confidential information. This information must not be disclosed or used outside of Oakstrand Realty, except as required by law or in compliance with governing ethical rules.

Agency

In real estate, real estate agents assume various roles during transactions. They can represent either the seller or the buyer individually, serve as a mediator (referred to as a transaction broker), or opt for no brokerage relationship at all. Regardless of their role, real estate agents must strictly adhere to regulations to safeguard the interests of those they represent. This responsibility is paramount and demands unwavering dedication from all real estate agents.

Real estate agents must always be transparent about whom they represent and the manner in which they do so (whether as a "Single Agent," "Transaction Broker," or with "No Brokerage Relationship"), and fulfill their duties diligently. Furthermore, independent contractors must comply with regulations regarding the disclosure of their representation and ensure proper documentation for each transaction.

Real estate agents are mandated to utilize specific forms, such as the Oakstrand Realty Buyer Disclosure, the FAR Approved Broker Relationship Disclosure, or the No Brokerage Relationship form, as applicable, to establish representation between the independent contractor and the client at the outset of their relationship. These forms must be provided prior to the commencement of any services.

Fair Housing

Oakstrand Realty maintains a strict adherence to Fair Housing laws and unequivocally prohibits any form of discrimination in the delivery of our services. Discrimination based on age, sex, race, color, religion, physical or mental disability, familial status, marital status, national origin, genetic information, sexual orientation, or any other protected category is strictly forbidden among our clients, customers, independent contractors, and employees.

The prohibited behaviors include, but are not limited to, the following:

• Refusal to show, sell, or rent to individuals based on membership in a protected class.
• Providing different treatment to individuals based on their membership in a protected class.
• Steering or directing potential homebuyers towards specific areas based on assumptions about their preferred living locations.
• Engaging in discriminatory advertising that indicates a preference for buyers of a particular protected category.
• Harassment, which encompasses coercion, intimidation, threats, or interference with an individual's fair housing rights, or retaliating against a party for exercising their fair housing rights.
• Imposing more stringent criteria on applicants who belong to protected classes.
• Blockbusting, defined as the illegal and discriminatory practice of inducing a property owner to list their property by suggesting that the neighborhood may undergo demographic changes due to factors such as race, color, sex, religion, sexual orientation, marital status, national origin, genetic information, disability, or any other protected category.

Any violation of fair housing laws or this policy must be promptly reported to the Broker. Independent contractors are expressly forbidden from engaging in any conduct that contravenes this policy and are subject to immediate removal from their duties or association with Oakstrand Realty for such violations.

Legal Compliance

In addition to the obligations outlined in this Manual, you are obligated to adhere to all applicable Federal and state laws, including, but not limited to, the Real Estate Settlement Procedures Act (RESPA), along with all associated regulations and rules. Should you have any inquiries or concerns, it is imperative that you promptly seek guidance from the Broker.

Agents are accountable for ensuring full compliance with licensing regulations across all states in which they conduct business. This encompasses ongoing educational requirements, timely license renewal, and maintaining a comprehensive understanding of all pertinent regulations while staying informed about any amendments to existing rules and regulations. Agents may be mandated to complete training to ensure a thorough comprehension of newly enacted regulations or alterations to licensing laws.

Buyer Representation Protocol

If you are working with a buyer, all transactions must be formalized with a buyer broker agreement. These agreements define the working relationship between buyers and their agents by outlining both parties’ expectations. Two forms are available in the "Contracts & Forms" section of the online back office to satisfy this requirement:

• Showing Agreement
• Exclusive Buyer Broker Agreement

One of these forms MUST be completed before showing any properties or beginning any working relationship when representing a buyer.

Tenant Representation Protocol

If you are working with a tenant, all transactions must be formalized with the "Showing Agreement" form available in the "Contracts & Forms" section of the online back office. This agreement defines the working relationship between tenants and their agents by outlining both parties’ expectations.

The showing agreement form MUST be completed before showing any properties or beginning any working relationship when representing a tenant.

Showing Protocol

It is the strict policy of Oakstrand Realty that all property showings must be conducted in the presence of a licensed real estate independent contractor. Under no circumstances will exceptions be made to this policy. The attending independent contractor may be from Oakstrand Realty or from another licensed firm.

Listing Protocol: As the listing agent, in accordance with the terms outlined in the listing agreement with the property seller, you are entrusted with ensuring adherence to our showing protocol. This encompasses securing explicit authorization from the seller for the installation of a lock box on the property. Prior to any showing facilitated by a buyer's agent, it is imperative that you secure confirmation and consent from the homeowner regarding the scheduled time. In instances where the property is unoccupied and the homeowner has granted authorization for "Open Showing" arrangements, individual homeowner confirmations may be waived; however, it remains incumbent upon you to promptly notify the homeowner of each scheduled showing.

Direct Showings: For direct showings, where a buyer contacts you directly to view your listing, you must still obtain confirmation from the homeowner before proceeding. During direct showings, you are responsible for ensuring that all lights are turned off and that the property is fully secured, with every door locked upon departure.

Buyer Representation: You are required to accompany your buyer on all showings without exception. Under no circumstances should you provide your buyer with the lock box code. Upon conclusion of the showing, you must ensure that all lights are turned off, and the property is securely locked. If you anticipate being early or late for a showing, it is imperative that you notify the listing service or listing agent promptly and reconfirm the acceptability of the scheduled time.

Please be reminded that showings take place in someone's home, and it is essential to exercise the utmost care and respect at all times.

Conducting An Open House

Attendees must adhere to the Oakstrand Realty Dress Code as specified in the office manual.

When hosting an open house for a property listed by yourself or another Oakstrand Realty agent, it is required to arrive 15-30 minutes prior to the scheduled start time. Position open house signage in front of the property, prepare property handouts, and provide a sign-in sheet for visitors. It is recommended to personally record visitor information to ensure legibility.

Allow attendees ample space to tour the property independently. After their viewing, engage with attendees to address any inquiries or feedback. If an attendee shows minimal or no interest in the property, follow up after the open house to offer assistance in their home search.

In the event of genuine interest in a property listed by another agent, you may refer the attendee to the listing agent or offer assistance as a buyer's agent. Provide a comprehensive explanation of the advantages and disadvantages of each scenario.

Upon conclusion of the open house, ensure the property is securely locked and provide feedback on the event, including the number of attendees, to the listing agent or homeowner.

Expenses

As an independent contractor, you are solely responsible for covering all expenses associated with your business activities, which include but are not limited to costs for For Sale Signs, Open House Signs, Business Cards, advertising to promote your listings, advertising to acquire buyer and seller clients, MLS Dues, Local, State, and National Realtor Dues, and any other essential fees, expenses, or costs for the operation of your business.

RESPA Compliance

As a representative of Oakstrand Realty, you are obligated to strictly adhere to the provisions outlined in the Real Estate Settlement Procedures Act ("RESPA") at all times.

RESPA prohibits the offering or acceptance of kickbacks, referral fees, unearned fees, or any form of compensation in exchange for the referral of business related to a real estate transaction. Settlement charges cannot be split unless they are for actual services provided at fair market value. RESPA not only serves as an anti-kickback statute but also mandates disclosure of such transactions.

A RESPA violation may occur whenever there is an exchange of value for the referral of settlement services, whether explicitly agreed upon or inferred from circumstances or historical practices. Both oral and written agreements to provide referral fees to settlement providers constitute violations.

As a member of Oakstrand Realty, you are strictly prohibited from accepting any form of incentive from individuals associated with settlement services. This prohibition extends to settlement service providers offering to cover costs typically incurred in your real estate activities. Similarly, offering gifts, bonuses, or incentives to settlement service providers is forbidden.

It is of paramount importance to inform the Broker if you currently have or are considering any affiliated business arrangements, as these arrangements pose specific challenges regarding RESPA compliance.

Should you have any doubts or inquiries regarding whether certain conduct may contravene RESPA regulations, it is imperative that you promptly contact the Broker to address the matter.

Antitrust Compliance

Oakstrand Realty is committed to strict adherence to antitrust laws to prevent any potential liability. Antitrust law prohibits activities that could lead to price or commission fixing and boycotts, both of which can significantly impact real estate brokerage operations.

Price fixing, wherein real estate firms agree on commission rates, is strictly prohibited by antitrust laws. This applies to all personnel. Agents must refrain from any actions suggesting an intent to fix prices or commission splits.

Moreover, antitrust law restricts agreements on other terms or conditions of brokerage agreements with clients, such as listing durations.

Group boycotts, where brokerage firms collectively refuse to engage with a particular entity, are also forbidden under antitrust laws.

To ensure compliance, the following guidelines must be followed:

• Commission rates should be determined based on the cost and value of services provided, as well as competitive market conditions. Rates must not be influenced by external parties not involved in the listing agreement.
• Sales associates affiliated with Oakstrand Realty must refrain from price fixing commission rates with individuals from other real estate firms.
• During listing solicitation or negotiation, salespersons must avoid implying uniform or standard commission rates in the market.
• The commission split offered to cooperating brokers by Oakstrand Realty should be based on the level of service expected and prevailing market conditions. These splits are set unilaterally and should not be used to influence other firms' commission structures.
• When faced with uncertainties regarding client concerns, salespersons should promptly consult the Broker for guidance.

By adhering to these principles, Oakstrand Realty ensures compliance with antitrust laws and maintains ethical business practices.

Lead Paint Disclosure Obligation

In the event of a potential sale or lease involving a residential property constructed prior to 1978, it is imperative that all parties participating in the transaction fully complete the Disclosure of Information on Lead-Based Paint and/or Lead-Based Paint Hazards form. This completion is mandatory and must occur either prior to or concurrently with the execution of the purchase and sale agreement.

Access to the requisite forms is available exclusively within the "Contracts & Forms" section of the Oakstrand Online Back Office. It is essential to utilize these official forms exclusively for compliance purposes.

Furthermore, utilization of the form is warranted only for properties erected before 1978 or those with components predating this year within the existing structure. For instance, properties subject to substantial rehabilitation but retaining certain pre-1978 components fall under this requirement. The federal law expressly prohibits the execution of this form for properties constructed post-1978.

Both buyer and seller are obliged to thoroughly complete the form. Real estate agents, regardless of their representation, bear the responsibility of ensuring comprehensive compliance with this disclosure requirement. Every section of the form must be accurately filled out, including acknowledgment by the purchaser of receipt of all listed information, even if no such documentation is provided by the seller.

Initialing, signing, and dating by all involved parties, including independent contractors, is obligatory for the form's validity. A complete copy of this form must be retained within the transaction file as established in the "Transaction" section of the Oakstrand Online Back Office.

In the event of any queries or uncertainties regarding form completion or its applicability, immediate consultation with the Broker is strongly advised. Non-compliance carries significant penalties; therefore, strict adherence to these stipulations is mandatory.

It is essential to note that federal law mandates certification for contractors disturbing lead-based paint, coupled with adherence to specified work practices to avert lead contamination.

Property Disclosure Policy

At Oakstrand Realty, we are committed to transparent and comprehensive disclosure practices in real estate transactions, ensuring adherence to legal obligations while diligently representing our clients' interests.

Agents are required to disclose all known defects concerning the property that they are actually aware of, consistent with our duty to provide maximum information to all involved parties. While the law does not mandate real estate agents to investigate issues, willful ignorance of potential problems is prohibited. Should any doubt or concern arise regarding the disclosure of information, real estate agents are encouraged to seek guidance from the Broker.

It is Oakstrand Realty's policy that sellers complete the Seller Disclosure form, providing full and accurate information about the property. In instances where there are gaps or uncertainties, sellers are advised to either disclose all material information or mark the item as "unknown." Even if the seller has never lived in the property, they remain obligated to disclose any and all information within their knowledge pertaining to the property. Failure by the seller to complete the form warrants immediate notification to the Broker for further action, including the possibility of discontinuing the property listing.

Throughout the listing period, purchase negotiations, home inspection, or pending sale, any new information relevant to the property must be promptly updated on the Seller Disclosure form. Verbal disclosures by real estate agents are not prohibited; instead, real estate agents must clearly identify the disclosure in writing, ensuring transparency.

If real estate agents become aware of conditions surrounding the property, not physically on-site but potentially influential to a buyer's decision, they are required to consult with the Broker to determine whether disclosure to prospective purchasers is warranted. Oakstrand Realty's policy prioritizes disclosure, safeguarding the interests of all parties involved.

Telephone, Fax, and Electronic Mail Solicitation

Compliance with Federal Regulations: The Telephone Consumer Protection Act (TCPA) governs unsolicited marketing communications via telephone, fax, and electronic mail. These regulations pertain to both interstate and intrastate solicitations and advertisements conducted by real estate agents.

Responsibilities of Agents: Agents engaging in the transmission of unsolicited faxes or emails are obligated to screen their contact lists against the national Do-Not-Call registry. In instances where an individual requests exclusion from future communications, real estate agents must document the recipient's name, telephone number, and the date and time of the call. This information should be promptly relayed to the broker for inclusion in the office-specific Do-Not-Call list.

Telephone Communication Protocol: In adherence to Federal Do-Not-Call requirements, real estate agents are prohibited from initiating telephone contact with prospective clients unless specific criteria are met:

1. The prospective client has initiated contact with the Brokerage within the last three months, and the real estate agent is returning the call.
2. The independent contractor or another individual within the Brokerage has entered into a signed representation agreement with the prospective client within the last eighteen (18) months.
3. The prospective client's telephone number is displayed on a For Sale By Owner (FSBO) sign without an explicit exclusion of real estate agent contact.
4. The real estate agent is contacting based on information obtained from a referral source with prior permission.

In the absence of these exceptions, real estate agents must obtain advance consent from the broker before contacting consumers by telephone and must review a current copy of the Do-Not-Call list, ensuring it is not older than fourteen (14) days. Additionally, real estate agents are reminded to terminate calls politely upon request and refrain from calling before 8:00 a.m. or after 9:00 p.m., respecting time zones.

Email Solicitation Compliance: Agents must also adhere to the Can Spam Act enforced by the Federal Trade Commission for email solicitations. Emails must prominently feature the agent's return email address and the postal address of the Brokerage. Furthermore, recipients must be provided with a conspicuous opt-out mechanism, and agents must possess the capability to promptly remove recipients from mailing lists for at least thirty days following transmission. Each email must include a clear and conspicuous notice of its promotional nature.

Prohibition on Unsolicited Fax Solicitations: Agents are strictly prohibited from transmitting unsolicited facsimile solicitations.

Bulk Electronic Mail and Fax Solicitation Protocol: Agents must obtain approval from the broker before disseminating any bulk electronic mail or fax solicitations, ensuring compliance with regulatory requirements and content review.

Advertising

For the purpose of this agreement, "media" shall encompass all promotional mediums, including, but not limited to, print, electronic, billboard, signage, internet, social networking platforms, and any other display medium.

All advertisements and supplementary marketing materials are required to prominently feature the Brokerage's name and logo, accurately represented with brand colors. Additionally, they must conspicuously display either the agent's name and contact number.

Social Media and Blog Policy

Utilizing social media platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn, and blogging has become prevalent. Oakstrand Realty neither endorses nor discourages its independent contractors from engaging in social media or blogging activities. However, it is crucial for independent contractors to recognize that such postings are public and, even if restricted, may be disseminated beyond the intended audience. Furthermore, digital content, once posted, may persist indefinitely in cyberspace. Therefore, independent contractors must exercise caution as internet postings, regardless of when or where they are made, can impact not only their personal reputation but also that of Oakstrand Realty, its independent contractors, employees, clients, and the broader public.

If an independent contractor chooses to blog or participate in social media platforms using personal resources and equipment, adherence to the following guidelines is mandatory:

• Confidential information pertaining to Oakstrand Realty, its independent contractors, employees, or clients must never be disclosed.
• Postings must not contravene any laws or Oakstrand Realty policies, including those concerning harassment or confidentiality.
• Compliance with advertising statutes and regulations governing real estate licensees' advertising is obligatory. This entails including all requisite information in postings, mirroring traditional advertising practices.
• Postings should be respectful towards Oakstrand Realty, its independent contractors, employees, clients, and competitors.
• Non-real estate transactions require independent contractors to ensure that their expressed views, opinions, ideas, or information are solely their own and not attributed to Oakstrand Realty in any manner.
• Agents are obligated to report policy violations to the Broker. All independent contractors share the responsibility of upholding compliance with this policy. Breach of any provision may result in disciplinary measures, including termination, irrespective of when or where the conduct occurred.

Escrow Account Policy

Oakstrand Realty expressly disclaims any obligation to maintain an escrow account or offer escrow services in any situation. All independent contractors are required to adhere strictly to state regulations regarding the prompt and proper depositing of funds with designated Escrow/Title Agents. In the event of suspected non-compliance with this policy, please promptly notify the Broker for immediate action and resolution.

Forms Usage Policy

Oakstrand Realty independent contractors must use forms found in the "Contracts & Forms" section of the Oakstrand Online Back Office for all real estate transactions and associated tasks. This policy ensures consistency, compliance, and legal protection for both independent contractors and the brokerage.

Agents can fill in the blanks on the provided forms only when factual information is required. However, they are strictly forbidden from deleting standard typed language or adding legal clauses. Doing so may be seen as unauthorized legal practice and could lead to serious legal consequences.

For any questions about form usage or related matters, independent contractors should promptly seek guidance from the Broker.

Personal Assistants

Oakstrand Realty permits independent contractors to engage the services of personal assistants, whether licensed or unlicensed, only upon obtaining written consent from the Broker. Agents are accountable for overseeing their personal assistants in compliance with all Oakstrand Realty policies and procedures.

Should you opt to employ a personal assistant as an independent contractor, you must strictly adhere to state regulations governing the activities permissible for licensed or unlicensed personal assistants.

Oakstrand Realty assumes no obligations or benefits towards personal assistants unless there exists an independent contractor or employment agreement with them. As per Florida license law, licensed personal assistants are required to affiliate their license with Oakstrand Realty, and if their compensation is commission-based, it must be directly facilitated by Oakstrand Realty.

A written agreement delineating the nature of the relationship and the duties and responsibilities of each party is mandatory. Prior to its effective date, Oakstrand Realty must receive a copy of this agreement for approval and record-keeping purposes.

Should the law necessitate Workers Compensation insurance for the assistant, it becomes solely your responsibility to provide it. Agents are encouraged to consult with a Workers Compensation insurance representative regarding this matter.

Confidentiality Policy

All independent contractors are hereby obligated to exercise the utmost care in safeguarding the confidentiality of Oakstrand Realty's proprietary information as well as the confidential information belonging to our clients. This obligation extends to preventing unauthorized access or disclosure of such information to individuals both within and outside of Oakstrand Realty who lack entitlement to its knowledge.

Definition of Confidential Information: Confidential Information encompasses a spectrum of sensitive data integral to our operations, including but not limited to:

• Non-public client details encompassing motivations and financial records.
• Our marketing strategies and plans.
• Financial particulars such as costs, funding, and pricing methodologies.
• Internal strategies, initiatives, processes, and methods.
• Information about our personnel, comprising personnel files and evaluations.

General Restrictions: Independent contractors are prohibited from utilizing or disclosing Confidential Information unless mandated by their duties on behalf of Oakstrand Realty. Such Confidential Information, as outlined herein, is the exclusive property of Oakstrand Realty, subject to proprietary rights. Independent contractors are expressly forbidden from utilizing, disclosing, or disseminating such Confidential Information during or following their tenure with the Brokerage.

Maintaining Confidentiality and Exercising Caution in Public Spaces: To uphold the confidentiality of information, independent contractors are obliged to:

• Limit discussions of Confidential Information to authorized personnel.
• Refrain from disclosing Confidential Information to unauthorized Oakstrand Realty personnel.
• Avoid discussing sensitive matters in public areas where conversations may be overheard.
• Exercise discretion in discussions, even within personal or office environments.

Physical Safeguarding of Confidential Information: Independent contractors must ensure physical protection of Confidential Information by:

• Storing sensitive documents securely, away from public access.
• Restricting removal of files from secure locations to those necessary for ongoing tasks.
• Exercising caution while traveling with Confidential Information, employing secure storage and preventing unauthorized access.

Protection of Electronic Confidential Information: Independent contractors must safeguard electronic Confidential Information by:

• Exercising care in sending and receiving sensitive data electronically.
• Storing Confidential Information on secure network drives, avoiding local storage on personal devices.
• Employing password protection and encryption for highly sensitive electronic data.

Visitor Access Limitations: To prevent unauthorized access to Confidential Information, visitor access should be limited to designated areas such as reception/lobby or conference rooms. All visitors must sign in at the reception desk upon entry.

Procedures Upon Termination of Independent Contractor Agreement: Upon termination of affiliation with Oakstrand Realty, independent contractors must promptly return all Confidential Information, including copies and forms, to the Broker. This includes information generated or provided during the contractor's tenure, without exception.

Conflicts of Interest

In the event that you or a family member possess a personal interest in the sale or purchase of a property, it is imperative to disclose such interest in writing to all pertinent parties engaged in the transaction. Moreover, any other potential conflicts of interest must be promptly brought to the attention of the Broker. This ensures transparency and compliance with ethical standards, safeguarding the integrity of the transaction for all involved parties.

Dress Code

Oakstrand Realty is committed to fostering a professional and efficient workplace environment, devoid of disruptions and disturbances. In furtherance of this commitment, it is mandated that all independent contractors uphold a tidy and presentable appearance consistent with the standards of a professional workplace during property showings, Open Houses, inspections, closings, listing appointments/photos, and any other real estate-related responsibilities.

Vacations and Absences

As an independent contractor, you have the right to schedule vacations and other absences from work without needing prior approval. Nevertheless, you are required to inform the Broker in writing of your intended time away from work if you have any active transactions. Additionally, you must provide a plan detailing how your pending transactions and other professional obligations will be managed during your absence.

Safe Driving

In accordance with strict laws regarding "Distracted Driving," which includes, but is not limited to, activities such as texting, using cell phones, iPods, and other electronic devices, Oakstrand Realty advises that you use your cell phone only when your vehicle is safely stopped on the side of the road. You are required to maintain your automobile in a clean, properly maintained, and safe operating condition at all times. You bear sole responsibility for any damage or injury caused while driving. Oakstrand Realty strongly recommends that, in addition to your primary insurance coverage with minimum limits of $250,000/$500,000, you obtain excess liability coverage to supplement the underlying policy.

For liability reasons, Oakstrand Realty advises against driving clients in your personal vehicle. Instead, we recommend arranging to meet clients directly at the location. You are solely responsible for driving in a safe, responsible, and alert manner at all times, and you will be held accountable for any consequences resulting from your driving.

Alcohol and Drugs Policy

The possession, use, sale, or being under the influence of alcohol or illegal drugs is strictly prohibited on Oakstrand Realty premises and during the conduct of any Oakstrand Realty related business.

Safety

Oakstrand Realty is committed to maintaining a safe and healthy working environment for independent contractors, employees, customers, and clients. To this end, we provide workplace safety and health information to independent contractors through on-demand training, announcements in the Oakstrand online office, and other written communications. It is the responsibility of each independent contractor to review these announcements and trainings as they are released.

Independent contractors are encouraged to actively participate in enhancing workplace safety by sharing ideas, concerns, or suggestions with the Broker. All reports and concerns about workplace safety can be made anonymously and without fear of retaliation.

Independent contractors are required to adhere to all safety rules and exercise caution in all work activities. Any unsafe conditions must be promptly reported to the Broker. Non-compliance with safety standards, creation of hazardous or dangerous situations, or failure to report or remedy such conditions may result in the termination of the contractual relationship.

In the event of an accident resulting in injury, regardless of the severity, independent contractors must immediately notify the Broker.

Smoking Policy

Oakstrand Realty recognizes the inherent health risks associated with smoking, affecting both smokers and nonsmokers alike. This policy aims to prioritize the health and safety of all individuals within the Oakstrand Realty workplace, including independent contractors, employees, clients, and visitors. The successful implementation of this policy relies on the conscientiousness, consideration, and cooperation of all parties involved.

Each independent contractor within Oakstrand Realty is obligated to adhere to the provisions outlined in this policy. All independent contractors, employees, customers, and visitors of Oakstrand Realty are required to adhere to the smoking regulations delineated in this policy, which are established to maintain a smoke-free work environment in accordance with relevant state laws.

Smoking is strictly limited to designated outdoor smoking areas. Smokers are responsible for ensuring that these designated areas remain clean and orderly. Smoking is expressly prohibited within all Oakstrand Realty office buildings, as well as on client or customer properties.

In the event of witnessing a violation of this policy, an independent contractor may first inform the smoker of Oakstrand Realty's smoking policy. If the smoking persists, the matter should be escalated to the Broker, who will then address the situation directly with the violator. Subsequent violations should be reported to the Broker. Breaches of this policy may result in disciplinary measures, including but not limited to the termination of affiliation with Oakstrand Realty.

Use of Brokerage-Owned Property

The use of the Oakstrand Online back office, email, and all other technological tools and communications resources (hereinafter collectively referred to as "IT resources") provided by Oakstrand Realty constitutes the use of business tools, incurred at considerable expense to Oakstrand Realty. Consequently, it is expected that these IT resources will be utilized solely for business-related purposes unless expressly authorized by the Broker.

Inappropriate Use of IT Resources: Any inappropriate use of the IT resources provided by the brokerage is strictly prohibited and may result in termination of affiliation with Oakstrand Realty. Examples of inappropriate use include, but are not limited to, the following:

• Creating, displaying, viewing, or sending sexually explicit images or documents on any Brokerage system, which constitutes a violation of our policy on sexual harassment. Additionally, storing, distributing, editing, or recording sexually explicit material using the Brokerage's resources are strictly prohibited.
• Utilizing Oakstrand Realty's email, or any other IT resources for personal gain, political, religious, or charitable campaigning, soliciting for non-Oakstrand Realty outside organizations or commercial ventures, or selling Internet or other carrier access time, unless expressly authorized by the Broker.
• Creating and/or forwarding disruptive or potentially offensive messages and/or pictures that may cause offense to any person or group, including those protected by Oakstrand Realty's harassment policy.
• Utilizing Oakstrand Realty's email, esignature system or any other IT resources for personal use.

Unauthorized Access: Accessing Oakstrand Realty's IT resources without proper authorization is strictly prohibited. Independent contractors may not utilize codes, access files, or retrieve stored communications unless explicitly authorized or granted prior clearance by an authorized Oakstrand Realty representative. Oakstrand Realty's information technology systems are designated for business purposes exclusively by Oakstrand Realty personnel and authorized independent contractors. Individuals who are not affiliated with Oakstrand Realty must obtain explicit permission from the Broker before accessing Oakstrand Realty IT resources.

The use of an Oakstrand Realty independent contractor's account, username, or password, or the unauthorized access of another individual's files without consent (except by authorized representatives of the Broker) is strictly forbidden. Any attempt to obtain other users' passwords, or the utilization of programs that compromise security in any manner, is also prohibited.

Passwords are mandatory for accessing many applications within Oakstrand Realty's information technology systems, and users may be required to periodically change their passwords for security purposes. All passcodes and passwords remain the exclusive property of Oakstrand Realty.

Users of Oakstrand Realty's IT resources must exercise reasonable precautions to prevent unauthorized access. Passwords should never be disclosed to unauthorized individuals, nor should they be written down or transmitted via the Internet, Intranet, email, or any other communication channel.

Probing: Unauthorized access to Oakstrand Realty's information technology systems is strictly prohibited. This includes any attempt to probe into Oakstrand Realty's IT infrastructure. Accessing files on the system that you did not create is also strictly prohibited, unless prior authorization has been obtained from your manager or another authorized management representative. Any instances of unauthorized access or suspicious activity should be promptly reported to the Broker.

Sabotage: Any action involving the destruction, theft, alteration, or any form of sabotage directed towards Oakstrand Realty's IT resources, including but not limited to websites, files, and data, is strictly prohibited. Such actions will be thoroughly investigated and may result in legal prosecution to the fullest extent permitted by law.

Hacking: Unauthorized access or manipulation of information technology systems, commonly referred to as hacking, is expressly forbidden. This prohibition extends to the unauthorized use of Oakstrand Realty's IT resources to access third-party computer systems. Any instances of hacking may be reported to the appropriate local authorities. Should vulnerabilities within Oakstrand Realty's IT infrastructure be discovered, they are to be promptly reported to the Broker.

Viruses: The use of virus, worm, or Trojan horse programs is strictly prohibited. Should any such malicious software be identified, it must be immediately reported to the Broker for prompt remediation and mitigation measures.

Confidential Information: Any and all data and information owned or possessed by Oakstrand Realty, including but not limited to customer details, shall be treated as confidential unless explicit authorization has been granted by Oakstrand Realty for its use. Examples of confidential information encompass, without limitation, personnel and payroll records of current or former independent contractors, client transaction details, financial records, vendor and supplier transaction records, and any other information related to the company's business affairs, operational practices, or procedures. Unauthorized access or attempted access to confidential data is strictly prohibited.

Confidential information must be utilized solely for its designated purpose. Independent contractors are obligated to maintain confidentiality beyond their work hours, necessitating careful handling when using personal computers and other portable devices.

When transmitting email correspondence involving confidential or proprietary information, independent contractors are expected to exercise significant caution due to the potential for unauthorized access. Queries regarding the requisite level of security for specific information should be directed to the Broker.

Security Measures for Oakstrand Realty IT Resources: To ensure the physical security of Oakstrand Realty's IT infrastructure, the following measures must be adhered to:

• All sensitive information stored on disks, drives, and other devices must be secured in locked drawers whenever feasible.
• Computers should be powered off when not in use for an extended period or when an independent contractor is away from their office.

Violation of these security measures may result in disciplinary action.

Copyright Infringement Policy

The Brokerage strictly prohibits the unauthorized duplication of copyrighted material in accordance with copyright laws. Copyright holders possess exclusive rights, including the creation and distribution of copies, as outlined in Title 17 of the U.S. Code (Section 106). Unauthorized copying or distribution of copyrighted material is illegal unless explicitly authorized. Users may create backup copies for archival purposes under Section 117.

Users who engage in unauthorized copying bear the consequences of their actions. It is important to note that illegal reproduction of copyrighted material is subject to both civil damages and criminal penalties under U.S. Copyright Law.

Conflict Resolution and Reporting Requirements

Resolution of conflicts, both internal and external to Oakstrand Realty, shall primarily be managed through the Broker. As an independent contractor affiliated with Oakstrand Realty, you are required to promptly report any issues or disputes that may arise. Such disputes encompass, but are not limited to, the following:

• Any observed instances of discrimination or violations of federal or state fair housing laws.
• Receipt of verbal or written complaints from any party involved in a transaction in which you are participating.
• Receipt of a Subpoena or legal process pertaining to your activities as an independent contractor.
• Any automobile accidents or personal injuries witnessed or experienced while acting in your professional capacity.
• Any communications from state authorities regarding your professional conduct.
• Failure of an escrow check to clear.
• Disputes with other real estate agents, regardless of their affiliation with Oakstrand Realty or another brokerage.
• Instances of harassment witnessed or experienced, whether within or outside the office in the course of your professional duties.
• Any behavior that creates a hostile, intimidating, or offensive work environment.

This list is not exhaustive, and other issues may arise during your affiliation with Oakstrand Realty. In cases of uncertainty, it is imperative to promptly notify the Broker.

Furthermore, you are responsible for terminating all subscriptions, as Oakstrand Realty does not provide refunds. Additionally, you must inform your local board (if applicable) of any changes.

The Broker's supervisory responsibilities shall cease upon the independent contractor's return of their license to the real estate commission.

Compliance

As an Oakstrand Realty independent contractor, adherence to compliance standards is of paramount importance. Upon execution of a listing agreement or purchase contract, it is imperative that you promptly submit all associated paperwork for review. This submission should be made via Oakstrand Realty's Transaction Management System, accessible within the Oakstrand online back office, within a maximum timeframe of 72 hours. This requirement serves to safeguard the interests of the independent contractor, the brokerage, and the clients we represent. Timely submission facilitates the identification and rectification of any overlooked signatures, initials, or other essential documentation.

Clear Cooperation Policy

In March of 2020, the National Association of Realtors introduced the "Clear Cooperation" policy. This policy mandates that any property marketed for sale must be promptly entered into the Multiple Listing Service (MLS) and listed as active within 24 hours of marketing commencement. As a result of this policy, the practice of "Coming Soon" listings has been prohibited. Non-compliance with the "Clear Cooperation" policy may result in substantial fines and penalties.

Waiver of MLS Entry by Owners

Upon the effective date of a listing, please be aware of the time frame specified by your MLS for the listing to be made available on the MLS platform. If for any reason the listing cannot be entered within that designated time frame, or if the seller chooses not to have the property listed on the MLS, it is imperative that an Owners Waiver of Entry in the MLS be promptly submitted to the MLS authorities. Furthermore, in the event of such a waiver, no marketing activities or property showings shall be permitted.

MLS Listing Approval Required

All MLS listings require broker approval. After completing the data entry, uploading listing photos, and attaching all applicable documents such as the Seller Disclosure, Flood Disclosure, HOA Addendum, Lead-Based Paint Addendum, Condo Rider, HOA Documents, and Condo Documents, you must submit the MLS listing to the broker for final approval.

Property Management

Oakstrand Realty, being a sales-oriented brokerage, unequivocally prohibits engaging in property management activities. Under no circumstances shall any property management services be rendered through the brokerage, nor are they permitted to be conducted externally. It is hereby acknowledged that property management constitutes real estate services and must be exclusively conducted through the brokerage when compensation is received from the property owner or landlord.

Marketing Representation as an Agent

In order to maintain clarity and transparency in consumer transactions, regulations have been established regarding how independent contractors may market themselves, particularly in terms of personal branding. These regulations are designed to facilitate easy identification for consumers regarding the brokerage entity they are engaging with. The concern primarily revolves around independent contractors presenting themselves under names such as "Jane Doe Homes," "Jane Doe Real Estate," "Jane Doe Realty," or "Jane Doe Properties."

Furthermore, there have been instances where independent contractors excessively promoted their individual names on business cards and signage, with the brokerage name occupying a minimal portion, sometimes as little as 10%. Under the updated regulations, independent contractors are only permitted to operate under names such as "Jane Doe Group" or "Jane Doe Team." Moreover, on any signage or business card, the brokerage name must be prominently displayed, covering at least 50% of the surface area.

These regulations aim to ensure transparency and prevent confusion in consumer-independent contractor interactions.

Rebates or Credits from Oakstrand Realty Commissions

A licensee is permitted to share brokerage compensation with any party involved in a transaction, provided that full disclosure is made to all relevant parties, including the buyer, the seller, the title company, and the lender and that the rebate has been authorized by the Broker. In the event of rebating a portion of the commission to the buyer, the "Buyer Commission Rebate Agreement" available in the "Contracts & Forms" section of the Oakstrand Realty Online Back Office system must be completed. This document must be signed by the broker to be considered valid.

Under no circumstances should an independent contractor offer compensation to a buyer or seller beyond what is documented in the ALTA or final Settlement Statement.

Any advertising concerning these rebates must be truthful, accurate, and clear, avoiding any false, fraudulent, deceptive, or misleading statements. Additionally, it must explicitly disclose any conditions or limitations that may apply.

Harassment Policy

Introduction: Oakstrand Realty is committed to maintaining an environment free from discrimination and harassment for all independent contractors, employees, customers, and clients. Discrimination or harassment based on race, color, sex, pregnancy, sexual orientation, national origin, genetic information, religion, marital status, veteran status, physical or mental disability, age, or any other protected category under federal or state law is strictly prohibited.

This prohibition extends to all areas where independent contractors, employees, customers, and clients engage in activities related to their affiliation with Oakstrand Realty. We do not condone any form of sexual or unlawful discrimination or harassment and will not tolerate any retaliation against individuals who report such behavior or cooperate in investigations.

Oakstrand Realty takes allegations of policy violations seriously and will promptly investigate complaints of harassment. If inappropriate conduct is found to have occurred, we will take swift action to address and eliminate it, including disciplinary measures where necessary.

While our aim is to foster a workplace free from unlawful harassment, it's important to note that this policy does not limit our ability to address any unacceptable conduct, regardless of whether it meets the legal definition of harassment. Agents are expressly prohibited from engaging in conduct that violates this policy and may face removal from their duties or activities with Oakstrand Realty for policy violations.

Definition of Sexual Harassment: Oakstrand Realty is dedicated to fostering a professional and respectful work and business environment that upholds the principles of equality and non-discrimination for all individuals associated with our organization, including independent contractors, employees, customers, and clients. We firmly prohibit any form of harassment against independent contractors, employees, customers, clients, or any other relevant parties based on any legally protected status, including but not limited to sex. Sexual harassment encompasses a spectrum of unwelcome behaviors, including, but not limited to, sexual advances, requests for sexual favors, and any verbal, physical, or non-physical conduct of a sexual nature. Any unwelcome sexually oriented conduct, irrespective of intent, that contributes to a workplace environment perceived as hostile, offensive, intimidating, or humiliating to independent contractors, employees, customers, or clients, constitutes sexual harassment. This also extends to non-sexual comments and behaviors directed at individuals due to their gender or influenced by gender discrimination.

Examples of Prohibited Conduct: Oakstrand Realty is committed to maintaining a workplace free from unlawful harassment directed towards any independent contractor, employee, client, or customer by any individual associated with Oakstrand Realty at any hierarchical level. Oakstrand Realty explicitly prohibits harassment on the basis of any discriminatory factors. This encompasses derogatory remarks pertaining to race, ethnicity, religion, age, sexual orientation, or any other inappropriate conduct.

Every independent contractor is expected to exercise discernment to refrain from actions that may be construed as harassment by others. Forms of prohibited harassment include, but are not limited to:

• Verbal Harassment: This encompasses sexual innuendos, epithets based on legally protected categories, derogatory slurs, off-color jokes, unwelcome sexual advances, threats, suggestive or insulting sounds, sexual jokes, written or oral references to sexual conduct, gossip or discussion about one's sex life, comments about an individual's body, or comments about an individual's activities.
• Visual/Non-Verbal Harassment: This includes derogatory or sexually suggestive posters, cartoons, or drawings; suggestive objects or pictures; email messages with sexual references or references to protected categories; viewing inappropriate internet sites; graphic commentaries; leering; or obscene gestures.
• Physical Harassment: This involves unwanted physical contact, including touching or brushing up against someone; interference with an individual's normal work movement; or assault.
• Retaliatory Harassment: This involves making or threatening reprisals as a result of a negative response to harassment.

Scope of Prohibitions: Harassment encompasses a broad spectrum of behaviors ranging from the explicit coercion of sexual relations to unwelcome offensive remarks, jokes, innuendos, and other inappropriate statements, as well as the unwelcome emphasis on an individual's legally protected characteristics. It is impractical to exhaustively catalog all potential circumstances and behaviors that may constitute harassment. However, the descriptions outlined in this policy serve as illustrative examples of conduct that, if unwelcome, may amount to harassment contingent upon the circumstances, including the severity and pervasiveness of the conduct.

This policy unequivocally proscribes all aforementioned activities, applicable to all employees and independent contractors affiliated with Oakstrand Realty, without regard to their hierarchical position within the organization. Furthermore, harassment perpetrated by clients, customers, or other external parties, including independent contractors from third-party entities, whether occurring on company premises or during interactions with Oakstrand Realty personnel or independent contractors, is forbidden.

Consequences for Violating this Policy: Harassment, whether direct or indirect, intentional or unintentional, is strictly prohibited under this policy. Any violations, regardless of intent, will not be tolerated. Should it be determined that any of our independent contractors have engaged in inappropriate conduct, we will take necessary and appropriate actions as deemed fit according to the circumstances. These actions may encompass counseling, termination of affiliation or contract, or other disciplinary measures, as deemed appropriate under the given circumstances.

Retaliation is Prohibited: All independent contractors are hereby informed that retaliation against any individual who has reported harassment under this policy or cooperated in an investigation of harassment is strictly prohibited and will be treated as a violation of this policy. Such retaliation constitutes harassment and will be subject to the appropriate disciplinary action outlined herein. Any instances of retaliation must be promptly reported following the procedures outlined in this policy.

Reporting Procedure for Discrimination and Harassment: In the event of observing any instance of unlawful discrimination or harassment, it is imperative to adhere to the following reporting protocol to promptly notify Oakstrand Realty of the issue. This ensures that a thorough investigation can be conducted and appropriate measures taken. Regardless of the individual responsible, it is essential not to permit any inappropriate situation to persist by failing to report it. All independent contractors of Oakstrand Realty are bound by the brokerage's policies prohibiting harassment or discrimination.

• Any concerns must be promptly reported to the broker.
• Reported incidents will be investigated promptly, ensuring fairness and discretion.
• All complaints will be treated as confidential, with disclosure restricted to individuals involved in the investigation and necessary for corrective action.
• The investigation will include private interviews with the complainant, witnesses, and the accused, with results communicated appropriately.

Upon determination of inappropriate conduct, swift action will be taken to address and eliminate such behavior. This may involve disciplinary measures, up to and including termination of affiliation or contract with Oakstrand Realty. Additional corrective or remedial actions will be implemented as deemed necessary.

Encouraging the reporting of complaints facilitates the prompt resolution of issues. Independent contractors engaging in good faith in any investigation under this policy are assured by Oakstrand Realty that there will be no tolerance for retaliation. Full cooperation, honesty, and forthrightness are expected from all parties involved in a complaint investigation.

Mandatory Reporting of Felony Convictions and Legal Issues

All independent contractors affiliated with Oakstrand Realty are required to report any felony convictions or legal issues that may impact their standing with the Florida Real Estate Commission (FREC) or the Florida Department of Business and Professional Regulation (DBPR) within 5 business days of receiving notification of such conviction or legal event. Reports must be submitted in writing to the managing broker and should include details of the conviction or issue, such as the date and nature of the event. Failure to comply with this reporting requirement will result in termination of the independent contractor agreement.

Termination of Affiliation

Either Oakstrand Realty or its authorized representatives retains the prerogative to terminate the existing contractual relationship by issuing a written notice, with a minimum notice period of 72 hours. Oakstrand Realty maintains the discretion to terminate the agreement immediately in instances of just cause. Upon the decision to conclude the affiliation by either party, the terminating entity is obligated to expeditiously surrender all Oakstrand Realty property, encompassing but not limited to transactional files, records, and pertinent information concerning listings, offers, negotiations, purchase and sales agreements, or any other contractual agreements, in addition to any office-related documentation. It is imperative to schedule a meeting with the Broker for the purpose of facilitating the final separation process, which shall encompass a comprehensive review of ongoing transactions, outstanding credits, incurred expenses, and the reallocation of active clientele.